Liquor License Practice Test

What should management do if they notice staff struggling with host responsibility practices?

1. Terminate their employment

2. Provide additional training or support

3. Ignore it and hope it improves

4. Increase their workload

The correct answer is: Provide additional training or support

Providing additional training or support is the most effective approach when management notices staff struggling with host responsibility practices. This reflects a commitment to developing the skills and knowledge of the employees rather than resorting to punitive measures. By offering further training, management can reinforce the importance of responsible service of alcohol, clarify expectations, and equip staff with the necessary tools to handle situations appropriately. This not only helps improve the staff's performance but also promotes a safer environment for patrons. Investing in employee development fosters morale and loyalty, which can lead to better service overall. The alternatives, such as terminating employment, ignoring the issue, or increasing workload, would likely exacerbate the situation. They would deprive staff of the opportunity to learn from their mistakes, have a detrimental effect on team morale, and potentially lead to higher turnover rates. Prioritizing training and support aligns with best practices for creating a responsible service culture.