Liquor License Practice Test

What should a duty manager know about the emergency evacuation scheme in an establishment?

1. How to conduct customer surveys

2. Where to find the scheme and their responsibilities in it

3. How to prepare marketing campaigns

4. Who the staff members are

The correct answer is: Where to find the scheme and their responsibilities in it

A duty manager plays a critical role in ensuring the safety and well-being of both customers and staff in an establishment, particularly in emergency situations. Knowing where to find the emergency evacuation scheme and understanding their specific responsibilities within that framework is essential for effective management and response during an emergency. This knowledge allows the duty manager to execute evacuation procedures efficiently, direct staff and patrons to safety, and minimize confusion or panic. Proper familiarity with the emergency evacuation scheme includes knowing exit routes, assembly points, and any special protocols necessary for assisting individuals who may require additional help. In emergencies, the duty manager must demonstrate clear leadership and communication, ensuring that everyone is accounted for and that the evacuation proceeds smoothly. The focus of the other options does not align with the immediate responsibilities of a duty manager in the context of safety and emergency procedures. For instance, conducting customer surveys or preparing marketing campaigns does not directly contribute to handling emergency situations, while knowing the identity of staff members, while important for team dynamics, is less critical than understanding and implementing evacuation protocols.